ITPAM application stopped working and EEM application also removed.

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Article ID: 208326

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

We faced an issue with ITPAm server where ITPAM application is not running although orchestrator services are up and running.

Also our EEM both primary and secondary servers are not working and EEM portal is not getting open. 

How can we resolve this problem?

Environment

Release : 4.3

Component : Process Automation

Resolution

Restored EEM installation folder from a backup and now it is up and running with no further problem.