Spectrum user is not able to see any alarms in the OneClick Console

Products

• CA Spectrum

Issue/Introduction

Spectrum user is not able to see any alarms in the OneClick Console after logging in. The user can see the correct condition on device and container models, events in the events tab but the alarms tab for all views is blank.

Environment

Release : 20.2.x

Component : Spectrum OneClick

Resolution

You first will want to make sure that this user/group has the correct privileges in order to see alarms. On the Users tab -> Access -> Privileges, ensure that "View Alarms" is enabled.

If this is enabled, have this user login to the SpectroSERVER and run the following CLI commands to see if alarms populate for a specific device.

cd <SPECROOT>/vnmsh

./connect

./show alarms mh=MODEL_HANDLE

 

If no alarms are returned, this is likely a corrupted user model. Destroying the user model and recreating the user in OneClick should resolve this issue.

Additional Information

If the above steps do not resolve this issue, please open a support case with Broadcom and provide the following log file from the Spectrum OneClick Server:

<SPECROOT>/tomcat/logs/stdout.log          (Windows)

<SPECROOT>/tomcat/logs/catalina.out       (Linux)