What is an ideal list of processes for monitor the health check of service desk?
Release : 17.3
Component : SERVICE DESK MANAGER
Processes that are listed in the command "pdm_status", as executed on a given SDM server from an Admin Command Prompt, can be considered as candidates for monitoring.
Specific processes of interest are the following:
domsrvr: Object Manager Process
spelsrvr: Process used to manage internal activity within Service Desk
Bpvirtdb_srvr: database connection process
boplgin: Process for authentication
webengine: this is the process that allows the web UI to function
Not listed, but also of value to monitor is the sslump_nxd process, which facilitates internal communication between SDM processes.
The above listing of processes details the essential key processes that most SDM Servers would require to operate normally at the minimum. Certain optional processes such as maileater should also be considered depending on your environment requirements.
There is no documentation available for any specific monitoring tools that one may wish to apply process monitoring. This document only provides for guidance to ensure the overall health of the product and not for any specific functionality monitoring, such as auditing for end user logins. The stdlog materials that are maintained in the SDM install directory's log directory may contain such specific content.