Timesheet Integration with Rally - troubleshooting

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Article ID: 208235

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

This KB walks through the steps of some known issues related to the Clarity Timesheet Integration with Rally as well as some details that will aid support in troubleshooting. 

Environment

Release : All

Component : CA Clarity Rally (Agile Central) Timesheet Integration

Resolution

Known Issues

Documentation

Troubleshooting

Getting Help

If the above doesn't solve your issue, please open a case with Broadcom support requesting assistance. Providing the below details can assist in investigation:

  • User ID for the Integration Owner
  • Browser(s) reproduced in
  • Are you using the Rally Community App or custom HTML app?
  • Details of the integration configuration for the app in Rally
  • Developer Tools (Har) file when issue is reproduced
  • What error do you see from the Rally Application side?
  • If no error, do you see a white/grey screen, or any other symptom?

Additional Information

See also: Rally Integration Sync Issues - Troubleshooting