Timesheet Integration with Rally - troubleshooting

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

This KB walks through the steps of some known issues related to the Clarity Timesheet Integration with Rally as well as some details that will aid support in troubleshooting. 

Environment

Release : All

Component : CA Clarity Rally (Agile Central) Timesheet Integration

Resolution

Table of Contents

• Known Issues
• Documentation
• Troubleshooting
• Getting Help

Known Issues

• Agile Central Timesheet Integration error: "This content cannot be displayed in a frame"
• Clarity Timesheet Integration in Rally with MS Azure SSO 
• Same Site by Default Cookie - Workaround by Browsers
• Rally / Clarity Timesheet Integration: Gray/blank Screen
• Timesheets not accessible from Rally in 15.4.1

Documentation

• Integrate Clarity Timesheets in Rally

Troubleshooting

• Check to make sure CORS is setup using the following link as reference: CORS In Action: Clarity and CA Agile Central
• Test to see if it happens in Internet Explorer, due to the following issue you may see in Chrome and Firefox: Same Site by Default Cookie - Workaround by Browsers.
• While reproducing the issue, enable a browser trace using Developer Tools and review the error (if any displayed)

Getting Help

If the above doesn't solve your issue, please open a case with Broadcom support requesting assistance. Providing the below details can assist in investigation:

• User ID for the Integration Owner
• Browser(s) reproduced in
• Are you using the Rally Community App or custom HTML app?
• Details of the integration configuration for the app in Rally
• Developer Tools (Har) file when issue is reproduced
• What error do you see from the Rally Application side?
• If no error, do you see a white/grey screen, or any other symptom?

Additional Information

See also: Rally Integration Sync Issues - Troubleshooting