Timesheet Integration with Rally - troubleshooting


Article ID: 208235


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


This KB walks through the steps of some known issues related to the Clarity Timesheet Integration with Rally as well as some details that will aid support in troubleshooting. 


Release : All

Component : CA Clarity Rally (Agile Central) Timesheet Integration


Known Issues



Getting Help

If the above doesn't solve your issue, please open a case with Broadcom support requesting assistance. Providing the below details can assist in investigation:

  • User ID for the Integration Owner
  • Browser(s) reproduced in
  • Are you using the Rally Community App or custom HTML app?
  • Details of the integration configuration for the app in Rally
  • Developer Tools (Har) file when issue is reproduced
  • What error do you see from the Rally Application side?
  • If no error, do you see a white/grey screen, or any other symptom?

Additional Information

See also: Rally Integration Sync Issues - Troubleshooting