No Data on Global Adversaries Map on the Dashboard of SEDR Appliance

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Article ID: 208228

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Updated On:

Products

Endpoint Detection and Response Endpoint Detection and Response - Hardware Advanced Threat Protection Platform

Issue/Introduction

After upgrading the Symantec Endpoint Detection and Response to 4.5, the Dashboard does not display any data on the Global Adversary map with a message displaying "No Data".  Thereby, users are unable to display incidents.

Environment

Found in version:  4.5.0-814

Resolution

There are two choices to resolve this issue:

1) Upgrade the SEDR to version 4.6

2) If running version 4.5.0-814, the SEDR Engineering team have identified and patched this issue. Please run the 'patch' command on the SEDR CLI with the following parameters:

patch list
patch install atp-patch-4.5.0-1

Additional Information

Note:  LiveUpdate content package 20210203.006 or later is recommended for proper operation.