operator user can't see any alarms on alarm tab
Article ID: 208102
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
CA Unified Infrastructure Management for z Systems
Issue/Introduction
I have a NOC user, that is unable to see any of the UIM alarms, on alarm tab, getting an "advanced filters" field, which myself logged in with the administrator user can't see.
He can't edit any of the fields and other users with similar account roles don't have the same issue. Browser cookies were cleaned, and can't find the reason for this to happen.
Cause
- filter
Environment
Release : 20.3
Component : UIM - OPERATOR CONSOLE
Resolution
The user experiencing the problem had a filter configured in table UMPALARMVIEWERINFO
Its possible that filter was configured accidentally or was part of UMP.
Its possible that filter was configured accidentally or was part of UMP.
The customer simply deleted the entry in the database.
Feedback
Yes
No
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