operator user can't see any alarms on alarm tab

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe

Issue/Introduction

I have a NOC user, that is unable to see any of the UIM alarms, on alarm tab, getting an "advanced filters" field, which myself logged in with the administrator user can't see.

He can't edit any of the fields and other users with similar account roles don't have the same issue. Browser cookies were cleaned, and can't find the reason for this to happen.

Cause

- filter

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

The user experiencing the problem had a filter configured in table UMPALARMVIEWERINFO

Its possible that filter was configured accidentally or was part of UMP.

 

The customer simply deleted the entry in the database.