Spectrum 10.4.0 Max CPU on all SpectroSERVERS

Products

• CA Spectrum

Issue/Introduction

Due to a failed hostname copy in Windows, we accidently copied and paste a large amount of data into the "Device Search" window in the top right corner of OneClick client and hit go.

This resulted in the OneClick Client and Server becoming unresponsive for 3 hours, and all SpectroSERVERs in the DSS were negatively affected with max 100% CPU and performance dumps were created.

Cause

Code allowed for all data to be interrupted as search criteria which caused the inefficient search to be started.

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

Please open a support issue and request patch Spectrum_10.04.00.D102 which is built on top of BMP 1.

Additional Information

This problem only exists in Spectrum 10.4.0, all higher versions of Spectrum do not exhibit this problem.