Virus R Definitions SDS Win64 (x64) 14.3 RU1/14.2 RU2 cannot be updated after install Endpoint Protection Manager 14.3 RU1

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Article ID: 208051

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Following virus definitions cannot be updated after install/upgrade Symantec Endpoint Protection Manager (SEPM) 14.3 RU1.

  • Virus R Definitions SDS Win64 (x64) 14.2 RU2
  • Virus R Definitions SDS Win64 (x64) 14.3 RU1

 

LiveUpdate Status log:

February 8, 2021 at 9:16:31 AM JST:  Symantec Endpoint Protection Manager could not update Virus and Spyware definitions SDS Win64 14.2 RU2 (reduced).  
February 8, 2021 at 9:16:31 AM JST:  Symantec Endpoint Protection Manager could not update Virus and Spyware definitions SDS Win64 14.3 RU1 (reduced).  
February 8, 2021 at 9:16:31 AM JST:  LiveUpdate encountered one or more errors. Return code = 4.  
February 8, 2021 at 9:16:31 AM JST:  LiveUpdate finished running.  
February 8, 2021 at 9:16:31 AM JST:  LiveUpdate failed.  


OS Event log:

Log Name:      Symantec Endpoint Protection Manager
Source:        SEPM
Date:          2/8/2021 9:16:31 AM
Event ID:      7201
Task Category: (2)
Level:         Warning
Keywords:      Classic
User:          N/A
Description:
Info:Content download to the server failed.
Symantec Endpoint Protection Manager could not update Virus and Spyware definitions SDS Win64 14.2 RU2 (reduced).

Product:Virus and Spyware definitions SDS Win64 14.2 RU2 (reduced)
Version:
Language:
Monikers:,{EF89727B-85D9-4608-A2DB-22FF1AB39A3C}
Sequence:
PublishDate:
Revision:0
Source:Public LiveUpdate Server (Symantec LiveUpdate Server)
Size(in bytes):-1


Log Name:      Symantec Endpoint Protection Manager
Source:        SEPM
Date:          2/8/2021 9:16:31 AM
Event ID:      7201
Task Category: (2)
Level:         Warning
Keywords:      Classic
User:          N/A
Description:
Info:Content download to the server failed.
Symantec Endpoint Protection Manager could not update Virus and Spyware definitions SDS Win64 14.3 RU1 (reduced).

Product:Virus and Spyware definitions SDS Win64 14.3 RU1 (reduced)
Version:
Language:
Monikers:,{F3E7C203-78AA-448B-A844-3587B103EE5C}
Sequence:
PublishDate:
Revision:0
Source:Public LiveUpdate Server (Symantec LiveUpdate Server)
Size(in bytes):-1

 

<SEPM install folder>\Tomcat\Logs\lux.log:

21:24:47.798596  [Component Result - START]
21:24:47.798596   Component ID: {F3E7C203-78AA-448B-A844-3587B103EE5C}
21:24:47.798596   Display Name: SEPM Virus R Definitions SDS Win64 (x64) 14.3 RU1 (LUX)
21:24:47.798596   PVL: SEPM Virus R Definitions SDS Win64 (x64) 14.3 RU1 (LUX)_MicroDefsB.CurDefs_SymAllLanguages
21:24:47.798596   Result Code: 0x80010901
21:24:47.799597   Result Message: FAIL - could not decompress catalog archive

21:24:47.828605  [Component Result - START]
21:24:47.828605   Component ID: {EF89727B-85D9-4608-A2DB-22FF1AB39A3C}
21:24:47.828605   Display Name: SEPM Virus R Definitions SDS Win64 (x64) 14.2 RU2 (LUX)
21:24:47.828605   PVL: SEPM Virus R Definitions SDS Win64 (x64) 14.2 RU2 (LUX)_MicroDefsB.CurDefs_SymAllLanguages
21:24:47.828605   Result Code: 0x80010901
21:24:47.828605   Result Message: FAIL - could not decompress catalog archive

 

Cause

If you install SEPM in certain longer path than default path (e.g. D:\app\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager). LiveUpdate content catalog file is  uncompressed under

D:\app\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\liveupdate\LiveUpdateDownloads\sepm$20virus$20r$20definitions$20sds$20win64$20$28x64$29$2014.2$20ru2$20$28lux$29_microdefsb.curdefs_symalllanguages_livetri.zip.extracted\liveupdt.tri

This path length (plus additional control data) exceeds Windows OS path length limitation that is 260 characters.

Environment

SEPM 14.3 RU1

Resolution

To work around the issue, re-install SEPM 14.3 RU1 in shorter path by Disaster recovery.

Additional Information

ESCRT-6116