Xflow doesn't work after upgrade

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After a swing box migration or any reinstall activity of SDM, the xFlow install is not successfully working.

Environment

Release : 17.3 or higher

Component : SERVICE DESK MANAGER

Cause

The given xFlow install may be corrupted.  Accessing the casm.conf.js will fail as the public dir under xFlow\APPS\Services\incidentmicroservice-17.0.479 may be non-existent.  There is also an .com.zerog.registry.xml which may be overriding the install attempts.

Resolution

The xFlow install should be re-done.  Have the original install backed up, then uninstalled, then reinstalled.

Before reinstall, locate the .com.zerog.registry.xml

Linux:  /var/.com.zerog.registry.xml

Windows:  C:\Program Files\Zero G Registry\.com.zerog.registry.xml (this will be a hidden folder)

Have the com.zerog.registry.xml file renamed/deleted

In the backend database, set all entries in al_cdb_componentinstallstate for %xflow% and task.install_l1analystcore (under field packageid) to "failed" on field installationstate as well to try and force a reinstall.  Also remove the existing xflow install dir if present.

Additional Information

How to Uninstall the xFlow Interface