After a swing box migration of SDM, the xFlow install is not successfully working.
The given xFlow install may be corrupted. Accessing the casm.conf.js will fail as the public dir under xFlow\APPS\Services\incidentmicroservice-17.0.479 may be non-existent. There is also an .com.zerog.registry.xml which may be overriding the install attempts.
Release : 17.3
Component : SERVICE DESK MANAGER
The xFlow install should be re-done. Have the original install backed up, then uninstalled, then reinstalled.