ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unix agent does not connect | 'gss_accept_sec_context'

book

Article ID: 208026

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

Symptoms:

Unix agent does not connect to Automation Engine.  The agent starts in the SMD, and the PID is active on the server, but you're unable to run jobs, the agent is greyed out. 

The following error messages are present in the agent log:


U02000073 Connection to system 'AUTOMIC' via CP Server '' successfully established.

U02000105 Error when calling the function 'gss_accept_sec_context' (Ret='0', minor='1009').

U02000010 Connection to Server '*SERVER(s=10,ID=25)' terminated.

 

Cause

Configuration

Environment

Release : 12.2.X, 12.3.X

Component : AUTOMATION ENGINE

Resolution

This error is common if the agent was moved or newly installed, and was not configured correctly during the process. The error can also occur if Automation Engine was upgraded or moved to a different server. 

Check the following:

1.  Agent's .INI file - verify the name of the agent, system name, connection (cp=), port and also the commands in ServiceManager and SMDialog

2. Renew agent's transfer key - in client 0 in Administration Perspective, go to Agents&Groups -> Agents -> right-click on the agent -> 'Renew transfer key'

If nothing that listed above resolved the issue, open a ticket with Support and provide the following:

-Set agent trace to TCP/IP=2 in agent .INI file, restart the agent, reproduce the issue, and provide agent log, trace, and Automation Engine logs.

Automation Engine logs are located in AutomationEngine\temp directory, agent logs are located in <agent installation>\temp directory.