Spectrum Device models show model_class as Unknown

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Article ID: 208019

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum Device models show model_class as Unknown and users are not able to delete these models in the OneClick Interface.

Cause

Corrupted models within the SpectroSERVER database

Environment

Release : 20.2.x

Component : Spectrum Discovery & Modeling

Resolution

Below are steps that can be followed in order to resolve the issue.

1. Run a locater search from model_class attribute equal to unknown.

2. In the list of the models that is returned, you will need to make a note of the model_handle attribute for each.

2. Login to the SpectroSERVER as the Spectrum install user and run the following commands to destroy these models via CLI:

cd <SPECROOT>/vnmsh

./connect

./destroy model mh=Model_Handle_From_Step_2

 

Once these models have been destroyed, users should now be able to remodel them properly.