Client Authentication NotAuthorized

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Article ID: 208018

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Updated On:

Products

CA Database Management for DB2 for z/OS - Administration Suite CA Database Management for DB2 for z/OS - Performance Suite CA Database Management for DB2 for z/OS - Utilities Suite

Issue/Introduction

When trying to login to the https://eapi.broadcom.com/receiveorder/getSignedCert site, the following error occurred: 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"xmlns:xsd="http://www.w3.org/2001/XMLSchema"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body> <soapenv:Fault> <faultcode>Client.Authentication.NotAuthorized</faultcode> <faultstring>Client is not authroized to user this service</faultstring> <detail> <faultcode>Client.Authentication.NotAuthorized</faultcode> <description>The client is not authorized to use the services of the server.</description> </detail> </soapenv:Fault> </soapenv:Body></soapenv:Envelope>

Any solution on how to resolve?


Environment

Release : 20.0

Component : CA Report Facility for DB2 for z/OS

Resolution

 Switching  browsers to Microsoft Edge resolved the issue.