NFA Administration->System Status page shows the error: "Object reference not set to an instance of an object"

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Description:

Accessing the NFA's Administration - Status page the following message is showed:

Object reference not set to an instance of an object.
at NetQoS.ReporterAnalyzer.Business.SystemStatus.GetReporterStatus() ind:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.Business\SystemStatus.cs: line 33 at
NetQoS.ReporterAnalyzer.WebService.SystemStatusWS.GetWarnings(RAComponentTypetype) in d:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.WebSite\Authorization\SystemStatusWS.asmx.cs:line 49

Solution:

This problem happens because the Operating System Regional Setting are configured to other language that English.

Please do the following:

1. Change/confirm that all the Regional Settings are set to English.
   
   VERY IMPORTANT is the setting for "Language for non-Unicode programs"
   
   
   • On Windows 2003:
     
     Windows Start > Settings > Control Panel > Regional and Language Options
     
     

     <Please see attached file for image>

     
     
     
   • On Windows 2008:
     
     Windows Start > Control Panel > Regional and Language Options
     
     

     <Please see attached file for image>

     
     
     
2. Stop all the NFA Services
   
   
3. Reboot the Server
   
   
4. Run a test

Environment

Release:
Component: NQRASA