ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

NFA Administration->System Status page shows the error: "Object reference not set to an instance of an object"

book

Article ID: 20799

calendar_today

Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Description:

Accessing the NFA's Administration - Status page the following message is showed:

Object reference not set to an instance of an object.
at NetQoS.ReporterAnalyzer.Business.SystemStatus.GetReporterStatus() ind:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.Business\SystemStatus.cs: line 33 at
NetQoS.ReporterAnalyzer.WebService.SystemStatusWS.GetWarnings(RAComponentTypetype) in d:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.WebSite\Authorization\SystemStatusWS.asmx.cs:line 49

Solution:

This problem happens because the Operating System Regional Setting are configured to other language that English.

Please do the following:

  1. Change/confirm that all the Regional Settings are set to English.

    VERY IMPORTANT is the setting for "Language for non-Unicode programs"

    • On Windows 2003:

      Windows Start > Settings > Control Panel > Regional and Language Options

      <Please see attached file for image>

      Figure 1

    • On Windows 2008:

      Windows Start > Control Panel > Regional and Language Options

      <Please see attached file for image>

      Figure 2

  2. Stop all the NFA Services

  3. Reboot the Server

  4. Run a test

Environment

Release:
Component: NQRASA

Attachments

1558717122922000020799_sktwi1f5rjvs16ufg.gif get_app
1558717121022000020799_sktwi1f5rjvs16uff.gif get_app