CA Identity Manager installation - upgrade

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Article ID: 207970

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Updated On:

Products

CA Identity Manager

Issue/Introduction

Please refer to Case #: 32468189 for details. 

New IDM works. It is just environments that I am not able to upgrade.

 

Environment

Release : 14.3

Component : IdentityMinder(Identity Manager)

Resolution

This message should have been delivered on both the first upgrade ticket (32468189) and at the start of this upgrade ticket:

Technical support is available to assist with break-fix issues (defects).  If you require assistance with performance tuning, or general installations\ upgrades of your product, please reach out to our partner HCL Technologies. The Enterprise Studio team of HCL (formerly the Services group within CA Technologies) can be reached at [email protected]

  We did give you pointers on the first ticket (32468189) where the wrong upgrade process was followed.

  Here are some pointers from your log attached:

This error is about missing classes where you are trying to load a sample for a task but the ample does not exist on this server:

19:05:52,833 INFO  [ims.Main] (MSC service thread 1-3) * Starting environment: Matrix QA
19:05:54,703 ERROR [ims.tmt.AdaptersConfigService] (MSC service thread 1-3) Failed to load Adapter: com.ca.identitymanager.samples.BlankAdapter Could not find class.
19:05:54,708 ERROR [ims.tmt.AdaptersConfigService] (MSC service thread 1-3) Failed to load Adapter: com.ca.identitymanager.samples.FullNameAdapter Could not find class.

 

This error is because this new server does not have the mail server configured in the mail properties

06:38:40,764 WARN  [ims.tmt.EmailProviderService] (Thread-180 (HornetQ-client-global-threads-283569911)) com.sun.mail.util.MailConnectException: Couldn't connect to host, port: localhost, 25; timeout -1;
  nested exception is:
 java.net.ConnectException: Connection refused: connect

 

For this error you will have to turn on debug:

21:58:20,568 ERROR [ims.llsdk.role.azengine] (default task-15) Unable to locate administrator user in the corporate directory
21:58:20,571 ERROR [ims.ui] (default task-15) com.netegrity.llsdk6.imsapi.exception.ImsRuntimeException: [facility=4 severity=3 reason=0 status=6 message=Unrecognized command]
Unable to locate administrator user in the corporate directory
 at com.netegrity.llsdk6.imsimpl.securityengine.PolicyEngine.getAdministratorsTasks(PolicyEngine.java:1601) [imsapi6.jar:]

 

The blank screen issue should be resolved by the missing jars