login failed on logging.jsp for vApp

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

"Login failed" when trying to login to logging.jsp through Virtual Appliance

http://<IP address>/iam/im/logging.jsp

 

Environment

Release : 14.2, 14.3 and 14.4

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

User not found to login to logging.jsp. 

Resolution

Setup new user on vApp

1. Log in to the command-line interface as config user.

 

2. Run the following command:

sudo /opt/CA/wildfly-idm/bin/add-user.sh

 

3. Select option "b" (Application User) for the following question:

“What type of user do you wish to add?”

 

4. Respond with any one of the following options when asked to select a "Username"":

 

Type any previously defined user to add access for an existing user.

 

Type a different username to create a user. A user can access the logging.jsp file only when the user is a member of the 

IAMAdmin application group.

 

5. Type 

IAMAdmin

 

for the following question:

”What groups do you want this user to belong to? (Please enter a comma separated list, or leave blank for none): ”

 

6. Type No for the following question:

Is this new user going to be used for one AS process to connect to another AS process? e.g. for a slave host controller connecting to the master or for a Remoting connection for server to server EJB calls.

 

 

You can now access the logging.jsp file using the following URL (replace “<IDM_NODE_ADDRESS>” with the IDM server IP address):

http://<IDM_NODE_ADDRESS>:8080/iam/im/logging.jsp

 

 

 

 

Additional Information

These steps are detailed under "Modify CA Identity Manager Application Log level"

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-3/virtual-appliance/configuring-virtual-appliance.html