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Clarity: The auto-suggest feature is too slow (sometimes minutes) when searching for a department OBS node

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Article ID: 20794

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

The slow performance is noticeable in a configuration with MANY departments with levels/hierarchy. The time increases as the hierarchy depth increases.

Steps to Reproduce:

  1. Login to Clarity as a Project Manager
  2. Home > Projects > Project General Properties page
  3. In the Department OBS field, start typing any valid unit name

 

Expected Result: Auto-suggest in Department OBS should find the department faster
Actual Result: Auto-suggest in Department OBS is taking too much time; this example took approximately 2 minutes to display the units

 

Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component:

Resolution

Solution:

WORKAROUND:

Click the 'browse' (binoculars) icon to select a Department OBS unit from the lookup browse window.

STATUS/RESOLUTION:

This issue is documented as CLRT-69572 for Oracle implementations and is resolved in Clarity 13.2.
This issue is documented as CLRT-71677 for Microsoft SQL Server implementations and is targeted for resolution in a post-Clarity 13.2 version.