Autosys Agent 12.0.1 install failed

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Article ID: 207935

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

We are updating our system from WAAE 11.3.6 to WAAE 12.0.1. We have completed setup new server instance and restore of configuration from existing 11.3.6. However, during setup of new agent on our Unix client (AIX), the following error was returned 

Encountered below warnings during installation:
[CAUAJM_W_116414] Unable to install or upgrade the "WA_AGENT" agent. The agent
installer return code is "255".

From log file:

Custom Action:            cybermation.iainstaller.library.CybFatalLinuxService
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR -     class cybermation.iainstaller.library.CybFatalLinuxService FatalInstallException: Service could not be registered. A service with the same Agent name 'WA_AGENT' already exists.  The agent cannot be registered to start automatically at system startup.  Disable the automatic startup or change the Agent name to be unique.

 

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

The silent install of the agent was failing when run from the autosys installer.

[CAUAJM_W_116414] Unable to install or upgrade the "WA_AGENT" agent. The agent
installer return code is "255".

Ran the install from the  agent folder "/iso/modules/agent/setup.bin"

It  also failed with the message "A service with the same Agent name 'WA_AGENT' already exists"

The problem was due to the start and stop scripts existing in the /etc/init.d and rc.d folders

Once we cleaned that up the install ran fine and completed.

The agent is shown online on the autosys server.