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Create ServiceNow ticket button disabled in OC alarm view


Article ID: 207928


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)



In an older version of the Operator Console I used to see a "CREATE TICKET" next to the "ServiceNow ticket ID" field in the Alarm view. Currently we are on Operator Console 2.08 HF3 and that button isn't there.

Can you please advise if that function had been removed from the product or do we need to do something to enable it?



Release : 20.3

Component : UIM - SDGTW


The facility to create ticket from alarm console is removed in 20.3 version
If servicenow is intergrated then it shows the ticket id and url. In place of ServiceNow ticket ID field.