Create ServiceNow ticket button disabled in OC alarm view

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Article ID: 207928

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

 

In an older version of the Operator Console I used to see a "CREATE TICKET" next to the "ServiceNow ticket ID" field in the Alarm view. Currently we are on Operator Console 2.08 HF3 and that button isn't there.

Can you please advise if that function had been removed from the product or do we need to do something to enable it?

 

Environment

Release : 20.3

Component : UIM - SDGTW

Resolution

The facility to create ticket from alarm console is removed in 20.3 version
 
If servicenow is intergrated then it shows the ticket id and url. In place of ServiceNow ticket ID field.