IDM console not functioning: Page cannot be found Please check the URL. (iam/im/IdentityEnv/ui7/index.jsp)

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Article ID: 207918

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Updated On:

Products

CA Identity Suite

Issue/Introduction

 

IDM console not functioning.  It's giving the following error intermittently.

The user has already successfully logged in but when clicking around the UI it intermittently throws an error like this.

 

 

Cause

A load balancer is intermittently forwarding requests to a node that is unavailable.

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)6 

Access Gateway

Resolution

Remove unavailable node from the Load Balancer record.