SAP Agent does not start | java.lang.UnsupportedClassVersionError

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

SAP Agent does not start with the following error message:

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java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version

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Environment

Release : 12.x

Component : AUTOMATION ENGINE

Cause

The error message below from the log is related to the java which could mean a incorrect version/unsupported of java is used



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java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version

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Resolution

Based on the error message, the issue is with java version installed on the machine. Please check if the java version installed is correct and supported. If the version of java is correct/supported, please got to Troubleshooting steps section below.

 

Troubleshooting steps:


-The result of command below to be executed on the host where the SAP Agent is installed



java -version



-The version of the SAP agent.



-The exact command that you used to start the SAP agent because it does not show in the service manager log.