Use "ServiceNow Ticket ID" field in UIM 20.3 OC Alarm Console

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Article ID: 207871

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

In the Operator Console Alarms View, you have in UIM20.3.2 an extra field "ServiceNow Ticket ID" and we want to use this new field.
How is this field populated? How can we use it?

 

Environment

Release : 20.3

Component : Opeartor Console 

Resolution

In NAS_ALARMS table the fields custom_4 and custom_5 are responsible to hold the data for the ServiceNow incident.

Custom_4 holds ServiceNow incident ID and custom_5 contains ServiceNow URL.

 

While displaying the alarms, the Operator Console will check whether ServiceNow is integrated or not.

If it is integrated then it picks those two field values and it will populate the ServiceNow Ticket ID in the User Interface. 

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