Service Management installation code CASM17001


Article ID: 207870


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


When installing Service Management, the error code CASM17001 is shown:

There is no clear indication of what CASM17001 means and it makes administrators confused about how to proceed.




The installer is running at G:

2021/02/04 INFO  [main] [InstallationManager] Initializing Configuration Model 
2021/02/04 INFO  [main] [InstallationManager] User Dir: G:\

SDM and common components at E:

2021/02/04 INFO  [main] [SDMInfo] SDM location : (E:/PROGRA~1/CA/SERVIC~1)
2021/02/04 INFO  [main] [SDMInfo] The Version File Path is :E:/PROGRA~1/CA/SERVIC~1\pdmconf\version
2021/02/04 DEBUG [main] [CommonUtil] Loading the properties E:/PROGRA~1/CA/SERVIC~1\site\
2021/02/04 INFO  [main] [SDMInfo] Shared Component location : (E:/Program Files (x86)/CA/SC)
2021/02/04 INFO  [main] [SDMInfo] installed locale =en-US
2021/02/04 INFO  [main] [SDMInfo] SDM Installtion location (NX_ROOT) is set as : E:/PROGRA~1/CA/SERVIC~1

xFlow at C:, but something went wrong:

2021/02/04 INFO  [AWT-EventQueue-0] [DiskSpacePrereqValidator] Validating Disk space required.
2021/02/04 DEBUG [AWT-EventQueue-0] [DiskSpacePrereqValidator] Dir: C:\Program Files\CA\xFlow Drive: C:\ Usable Disk Space: 4907343872
2021/02/04 DEBUG [AWT-EventQueue-0] [DiskSpacePrereqValidator] Available Disk Space 2 : 4680 drive : C:\Program Files\CA\xFlow
2021/02/04 DEBUG [AWT-EventQueue-0] [DiskSpacePrereqValidator] Available Disk Space: 4680, Required Disk Space: 2048
2021/02/04 ERROR [AWT-EventQueue-0] [DiskSpacePrereqValidator] Required disk space is insufficient. Minimum diskspace error limit: 5120
2021/02/04 INFO  [AWT-EventQueue-0] [L1AnalystConfigValidator] Validation messages has error = true

Drive C: does not have enough disk space.


Service Management 17.1 and higher.


The installer itself is not clear, but the drive is running out of disk space.

Make sure all drives used in the installation have enough space.