Unable to install the 15.7 MP2 agents on MAC Big Sur

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Article ID: 207860

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Updated On:

Products

Data Loss Prevention Enforce Data Loss Prevention Endpoint Prevent

Issue/Introduction

Unable to install DLP Endpoint Agent 15.7 MP2 on MAC 11.1 Big Sur. Then install log shows following errors.

2021-01-07 18:00:24-08 LM-SJL-11016572 installd[999]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AgentInstall_15_7.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/tmp/MacInstaller/AgentInstall_15_7.pkg#pkgroot.pkg, PKInstallPackageIdentifier=com.symantec.dlp.edpa, NSLocalizedDescription=An error occurred while running scripts from the package “AgentInstall_15_7.pkg”.} {

        NSFilePath = "./preinstall";

        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAgentInstall_15_7.pkg\U201d.";

        NSURL = "file://localhost/tmp/MacInstaller/AgentInstall_15_7.pkg#pkgroot.pkg";

        PKInstallPackageIdentifier = "com.symantec.dlp.edpa";

    }

2021-01-07 18:00:24-08 LM-SJL-11016572 installd[999]: PackageKit: Running idle tasks

2021-01-07 18:00:24-08 LM-SJL-11016572 installer[8100]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AgentInstall_15_7.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/tmp/MacInstaller/AgentInstall_15_7.pkg#pkgroot.pkg, PKInstallPackageIdentifier=com.symantec.dlp.edpa, NSLocalizedDescription=An error occurred while running scripts from the package “AgentInstall_15_7.pkg”.}

2021-01-07 18:00:24-08 LM-SJL-11016572 installd[999]: PackageKit: Removing client PKInstallDaemonClient pid=8100, uid=0 (/usr/sbin/installer)

2021-01-07 18:00:24-08 LM-SJL-11016572 installd[999]: PackageKit: Done with sandbox removals

2021-01-07 18:00:24-08 LM-SJL-11016572 installer[8100]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Cause

DLP Endpoint Agent was generated from DLP Enforce Server 15.7 or 15.7 MP1.

Environment

Release : 15.7, 15.7 MP1

Component : DLP Enforce Server and DLP Endpoint Agent.

Resolution

We support macOS Big Sur starting with DLP Endpoint Agent 15.7 MP2. However, the DLP Endpoint Agent package must be generated using DLP Enforce Server 15.7 MP2. 

Refer to Symantec™ Data Loss Prevention Release Notes, Version 15.7 Maintenance Pack 2