Can't open request attached mp4 files from Chrome and Edge

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Article ID: 207858

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Opening .mp4 files in Service Desk Manager is failing - it's trying to download them, rather than play in the browser.

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

To change this functionality, the MIME mapping must be altered from the default.. Edit the file USM_HOME\bopcfg\www\CATALINA_BASE\conf\web.xml

 

<mime-mapping>
      <extension>mp4</extension>
      <mime-type>video/mp4/mime-type>
</mime-mapping>

 

Changed:

 

<mime-mapping>
      <extension>mp4</extension>
      <mime-type>application/octet-stream</mime-type>
<mime-mapping>

The browser will then stream the file, rather than download it.