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How to fix Tombstones related error messages?

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Article ID: 20782

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Symptoms:

After importing an smdif file, these errors might be found in the SiteMinder and directory logs.

Smps log :

 [CA.XPS:LDAP0014][ERROR] Error occurred during "Search" for "Tombstones", text: Operations error     
 [CA.XPS:XPSIO040][ERROR] Delete of Tombstones failed. 

Corresponding LDAP error log:

 [01/Apr/2011:12:45:24 +1100] - ERROR<21006> - conn=-1 op=-1 msgId=-1 - could not open index xpsTombstone for range query     
 [01/Apr/2011:12:45:24 +1100] - ERROR<20775> - Backend Database - conn=4 op=1075 msgId=1076 - database error 2 

 

Environment:

SiteMinder Policy Server: R12 SP3

Policy store: Oracle Directory Server Enterprise Edition (formerly Sun Directory Server Enterprise Edition) 6.3.1

Policy server OS: Windows Server 2003 SP2

 

Resolution:

This error occurs because the index for xpsTombstone field in LDAP directory is not created. To fix it, you need to regenerate the index.

  1. Log onto Java System Directory Service Control Center and select Directory Servers tab

    <Please see attached file for image>

    Figure 1
  2. Select the directory that is the policy store

    <Please see attached file for image>

    Figure 2
  3. Select Suffixes tab

    <Please see attached file for image>

    Figure 3
  4. Tick the suffix that starts with ou=Netegrity, and select Regeneration Indexes from the drop-down list

    <Please see attached file for image>

    Figure 4
  5. An Index Regeneration window will open. Click on Add All button to select all attributes to be re-indexed. You may choose xpsTombstone only, but the options used in this case ,were to re-build all indexes.

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    Figure 5
  6. Click OK

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    Figure 6
  7. The indexing will start running.

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    Figure 7
  8. And finish

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    Figure 8
  9. Restart the policy server and verify the error no longer happens.

Environment

Release:
Component: SMPLC

Attachments

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