Health Status shows as "CRITICAL" due to Policy service showing expired

Products

• ProxySG Software - SGOS

Issue/Introduction

Edge SWG (ProxySG/ASG) shows a Policy Service License expiration warning in the GUI.

The Health Status shows as "CRITICAL" with message "Licensing - Policy Services Expiration 0 day left status critical".

 

Environment

Edge SWG (ProxySG) or Advanced Secure Gateway (ASG) running  SGOS 7.2.x or SGOS 7.3.x

Resolution

This is a known issue in our Policy Service feature with no code fix currently released.

To resolve this issue, run the CLI command set below to force the download of a new policy services db.

SSH to the Proxy, enter enable mode then config mode:

ProxySG> en
ProxySG# config t

Then execute the following commands:

ProxySG#(config)policy-services
ProxySG#(config policy-services)disable
ok
ProxySG#(config policy-services)download get-now force
ProxySG#(config policy-services)enable
ProxySG#(config policy-services)exit
ProxySG#(config)exit
ProxySG#

This should clear the warning and critical health status.

Additional Information

(Note: The Policy Services feature delivers Content Security and Access Security policies to the appliance. These policies provide a comprehensive security solution that blocks malware and web threats, and enables compliance with network security policies. This feature is not a separately licensed feature and that it is tied to the base license of the appliance. If the base license expires, the policy services feature also expires (0 days left). Investigating the validity of the base license would confirm either that the base license has expired or the base license had very recently been updated.)