Health Status shows as "CRITICAL" due to Policy service showing expired
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Health Status shows as "CRITICAL" due to Policy service showing expired


Article ID: 207818


Updated On:


ProxySG Software - SGOS


Edge SWG (ProxySG/ASG) shows a Policy Service License expiration warning in the GUI.

The Health Status shows as "CRITICAL" with message "Licensing - Policy Services Expiration 0 day left status critical".



Edge SWG (ProxySG) or Advanced Secure Gateway (ASG) running  SGOS 7.2.x or SGOS 7.3.x


This is a known issue in our Policy Service feature with no code fix currently released.

To resolve this issue, run the CLI command set below to force the download of a new policy services db.

SSH to the Proxy, enter enable mode then config mode:

ProxySG> en
ProxySG# config t

Then execute the following commands:

ProxySG#(config policy-services)disable
ProxySG#(config policy-services)download get-now force
ProxySG#(config policy-services)enable
ProxySG#(config policy-services)exit

This should clear the warning and critical health status.

Additional Information

(Note: The Policy Services feature delivers Content Security and Access Security policies to the appliance. These policies provide a comprehensive security solution that blocks malware and web threats, and enables compliance with network security policies. This feature is not a separately licensed feature and that it is tied to the base license of the appliance. If the base license expires, the policy services feature also expires (0 days left). Investigating the validity of the base license would confirm either that the base license has expired or the base license had very recently been updated.)