How to change the primary admin user in the Web Security Service portal

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

There is a need to change the primary admin user to a different user. (i.e. existing primary admin user is longer with the company)

Resolution

1. An administrator will need to log into the WSS portal. (portal.threatpulse.com/login)

    Note: The administrator making the change does not need to be the existing primary admin for the account. 

2.Navigate to Account Configuration (gear icon in the left hand menu)

3.Select Administrators

4. Expand the Admins and Users Section

5. Select the checkbox to the left of admin user's name that you wish to set as the new Primary admin.

6. Using the options listed at the top of the list of users, Select "Set as Primary"