ERROR: "#XCOMU0298E Unable to allocate remote transaction program: Txpi 227: Socket received 0 bytes." with secure transfer

Products

• XCOM Data Transport
• XCOM Data Transport - Linux PC

Issue/Introduction

Upgraded  XCOM for Linux from r11.6 13081 SP00 to r11.6 16083 SP01. Since the software upgrade, secure mode transfers are failing with these errors:

XCOMU0029I Locally initiated transfer started.

Could not get function dispatch table for CA-OpenSSL Crypto library

#XCOMU0298E Unable to allocate remote transaction program: Txpi  227: Socket received 0 bytes: partner closed socket. Last error: 0

These files are present in CAPKI library located in /opt/CA/SharedComponents/CAPKI/Linux/amd64/64/lib

-rwxr-xr-x. 1 root root   19845 Oct 18  2013 libcapki_thread_posix.so

-rwxr-xr-x. 1 root root 1061232 Oct 18  2013 libcapki.so

-rwxr-xr-x. 1 root root  426114 Oct 18  2013 libcryptocme.so

-rwxr-xr-x. 1 root root    2638 Oct 18  2013 libcryptocme.sig

-rwxr-xr-x. 1 root root   21724 Oct 18  2013 libccme_error_info.so

-rwxr-xr-x. 1 root root  472388 Oct 18  2013 libccme_ecdrbg.so

-rwxr-xr-x. 1 root root  721937 Oct 18  2013 libccme_ecc.so

-rwxr-xr-x. 1 root root  815216 Oct 18  2013 libccme_ecc_accel_fips.so

-rwxr-xr-x. 1 root root  574678 Oct 18  2013 libccme_base.so

-rwxr-xr-x. 1 root root  426759 Oct 18  2013 libccme_asym.so

-rwxr-xr-x. 1 root root 2802158 Oct 18  2013 libcaopenssl_ssl.so

-rwxr-xr-x. 1 root root 6057064 Oct 18  2013 libcaopenssl_crypto.so

NOTE: CAPKIHOME in xcom.glb is set to /opt/CA/SharedComponents/CAPKI/Linux/amd64/64/lib

Environment

XCOM™ Data Transport® for Linux PC 11.6

Cause

Install had failed with errors leaving the previous CAPKI.  

Resolution

CAPKI5 is installed with XCOM r11.6 16083 SP01.  To resolve this, uninstall and reinstall XCOM.  It may be necessary to allocate temporary space using this command:

mount -o remount,exec /tmp