OneClick Web Server Memory Usage page shows incorrect information

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Article ID: 207792

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Updated On:

Products

CA Spectrum

Issue/Introduction

Under Oneclick > Administration > Web Server Memory the "OneClick Server Memory Usage" Percentage in use doesn't seem to be correct.

The following screenshot illustrates the issue. We can see that we have 16GB allocated to the OneClick Server and that 3,9GB in use represent 97% utilization when this value should not be over 25%. Can you please help us as we need to ensure that the OneClick's Tomcat is in fact using the 16GB allocated.

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

the true values should be reflected in the
$SPECROOT/custom/common/config/tomcat-server-config.xml

which I assume will show the default 4GB.

Please verify that there is enough physical memory available on the server to dedicate 16GB to tomcat.  i.e The OS will need maybe 4 GB.  If anything else is installed, it will also have needs, e.g. SS, SRM

Then in a bash shell, navigate to the $SPECROOT/tomcat/webapps/spectrum directory and run 
configtomcat.bat

Restart tomcat 

check the new values are being used.