ServiceNow connector lockout grayed out

Products

• CA Identity Manager

Issue/Introduction

ServiceNow connector not allowing to change locked attribute, and always shows grayed out.  Please find attached screenshot.

Environment

Identity Manager 14.4 and 14.5

 

Resolution

The out of the box SNOW Connector does not allow changing of the Locked Out attribute.  The field is set as Read Only:




As a workaround consider using a PXPolicy to make a REST call into ServiceNow to update the Locked attribute.

Additional Information

It is possible to make a copy of the Search Screen and change the Locked attribute from READ ONLY to READ / WRITE which will result in an error when submitting a change:  ERROR MESSAGE: 'locked' is not a property of ServiceNow.Account

To resolve this, edit the copied screen and set the Locked attribute back to Read Only.