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ServiceNow connector lockout grayed out

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Article ID: 207768

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Updated On:

Products

CA Identity Manager

Issue/Introduction

ServiceNow connector not allowing to change locked attribute, and always shows grayed out.  Please find attached screenshot.

Steps to reproduce:

1. Open SNOW endpoint

2. Content --> search for user

3. Trying to update locked attribute from General 3 tab.

Environment

Release : 14.3

Component : IdentityMinder(Identity Manager)

Resolution

SNOW Connector out of the box doesn’t allow change lock filed and it’s read-only filed.