Rally - Can't access Team Status page because of "We're sorry! An unexpected error occurred" error message

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Article ID: 207748

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Updated On:

Products

CA Agile Central SaaS (Rally) Rally Saas

Issue/Introduction

Hello,

When we try to navigate to a specific project team status page  - we get this message:

We╩╝re Sorry! An unexpected error occurred.

Logs referencing this problem have been recorded.

We recommend that you logout from the CA Agile Central application, and then login again.

If this problem persists, contact support to have error logs reviewed.

TraceID: aasd-5345-432k-2343

Only some folks on the team are experiencing the same issue. Is it a known issue?

Resolution

This was caused by duplicate Iterations in the project.  Deleting one of the Iterations resolved the issue.