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A new Data Partition setting does not appear to be enforced when running CA Business Intelligence reports.

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Article ID: 20772

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are 2 possible reasons why new Data Partition definitions are not being enforced when running CA Business Intelligence reports.

  1. The WEBI report shows CABI cached data that is not current.
  2. The WEBI report uses an older version of the Service Desk Universe from CABI's cache.

Solution:

The solution is to refresh the CA Business Intelligence cache

  1. Refresh Data within the WEBI report.
  2. Clear the CABI cache manually using the following steps:

    1. Go to the folder ...\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\Data\<HOSTNAME_PORTNUMBER>\storage\universes .
    2. Take a backup of the contents of the folder and then delete the contents. Do not remove the folder itself.
    3. Recycle CABI.

Now re-run the report and verify that the Data Partition is being enforced.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: