Agent SAP Job stays in Initiated

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

A new SAP agent was installed and configured but when we start a SAP_TEST_JOB the following job stay in status Start Initiated.

After few minutes the agent will automatically stop and the Job will be aborted.

In the Job log the following appears::

U02000155 Internal error (Exception).
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:459)
at java.util.Properties.setProperty(Properties.java:166)
at com.uc4.ex.sap.SAPHost.getHostProperties(SAPHost.java:1250)
at com.uc4.ex.sap.ConnectionDescriptor.<init>(ConnectionDescriptor.java:61)
at com.uc4.ex.sap.SAPJob.execute(SAPJob.java:310)
at com.uc4.ex.Job.run(Job.java:470)
at com.uc4.ex.ThreadPool$RunnableDecorator.run(ThreadPool.java:53)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

In the SAP Agent log:

 

U00003620 Routine 'UCEX_R' forces trace because of error.
U02000009 Job 'SAP.TEST.JOB' with RunID '17573210' ended with return code '3'.
U02001026 Job 'SAP.TEST.JOB' with RunID '17573210' has been removed from the job table.
java.lang.ExceptionInInitializerError
at com.uc4.ex.sap.UCXJR3X.events(UCXJR3X.java:147)
at com.uc4.ex.AdminRoutine.sendExInfo(AdminRoutine.java:114)
at com.uc4.ex.AdminRoutine.aliveCheck(AdminRoutine.java:91)
at com.uc4.ex.MessageDispatcher.consumeMessage(MessageDispatcher.java:305)
at com.uc4.ex.MessageDispatcher.dispatchLogicalMessage(MessageDispatcher.java:163)
at com.uc4.ex.cp.CPConnection.dispatch(CPConnection.java:966)
at com.uc4.ex.cp.CPConnection.access$300(CPConnection.java:74)
at com.uc4.ex.cp.CPConnection$3.run(CPConnection.java:896)
at com.uc4.ex.ThreadPool$RunnableDecorator.run(ThreadPool.java:53)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:459)
at java.util.Properties.setProperty(Properties.java:166)
at com.uc4.ex.sap.SAPHost.getHostProperties(SAPHost.java:1250)
at com.uc4.ex.sap.ConnectionDescriptor.<init>(ConnectionDescriptor.java:80)
at com.uc4.ex.sap.SAPEventHandler.<init>(SAPEventHandler.java:83)
at com.uc4.ex.sap.SAPEventHandler.<clinit>(SAPEventHandler.java:43)

Environment

Release : 12.x

Component : AUTOMATION ENGINE

Sub-Component: Agent SAP

Cause

Wrong definition in the Connection Object attached to the Agent in the Client 0.

Resolution

Solution: update with the correct credentials / parameters the R3 CONN object attached to the Agent.

This is explained here in the documentation:
SAP Agent Installation

R3 CONN Object