Download PCAP from reporter using local FTP
Article ID: 207675
Updated On:
Products
Issue/Introduction
Need to get PCAP from reporter to troubleshoot issue.
Environment
Release : Reporter 10.X and above
Component :Local FTP
Resolution
Run 'pcap start' recreate the issue and then run 'pcap stop'
The pcap files needs to uploaded to FTP , We can use reporters local FTP.
Check if local FTP is enable, If yes you will need user/password for that FTP user.
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Run command –
pcap transfer ftp:// <reporter IP> /db_backups/pcap.pcap ftp ftp
db_backups is a directory for DB backup in repoter , But you can use any other directory on reporter.
Use FileZilla / WinSCP to download the file.
Additional Information
You might encounter an issue where running the command - "ftp transfer" might result in an error below:
"% failed Internal error"
This is because the proxy setting is enabled and Reporter seems to be trying to connect externally.
Disable the proxy setting and it will resolve the issue.
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