Need to get PCAP from reporter to troubleshoot issue.
Release : Reporter 10.X and above
Component :Local FTP
Run 'pcap start' recreate the issue and then run 'pcap stop'
The pcap files needs to uploaded to FTP , We can use reporters local FTP.
Check if local FTP is enable, If yes you will need user/password for that FTP user.
Run command –
pcap transfer ftp:// <reporter IP> /db_backups/pcap.pcap ftp ftp
db_backups is a directory for DB backup in repoter , But you can use any other directory on reporter.
Use FileZilla / WinSCP to download the file.