ARIA Chat Icon Blocking Navigation

book

Article ID: 207641

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

The ARIA chat icon is using a z-index of 9999 to ensure that it's in front of everything while it's hovering.  This makes sense, but the z-index is being inherited by the hidden div that contains the chat box as well.  So, while the chat box is hidden, anything behind it is not clickable.  This is affecting anything in the lower right hand portion of the page, which is either the scroll bar for the My Resources or for Suggested Solutions.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

This issue has been addressed in 17.3 RU2 rollup patch, and higher