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The pdm_maileater_nxd process will not start when the mail attachment repository on a secondary server.

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Article ID: 20764

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The CA Service Desk Manager (CA SDM) pdm_maileater_nxd will not start when the mail attachment repository on a CA SDM secondary server.

CA SDM stdlog records a message/error like: "Attachment Repository not selected or has no storage directory".

In the web interface tries to setup mailbox for mail attachment repository on a secondary server, the "Attachment Repository" drop down is empty.

Solution:

The Document Repository for Email Attachments as specified on the mailbox MUST be on the primary server. This is a requirement. When the attachment repository physical located on secondary server, the maileater cannot process the attachment on the secondary server.

Other attachment repositories can be on secondary servers.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: