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The pdm_maileater_nxd process will not start when the mail attachment repository on a secondary server.
Article ID: 20764
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
The CA Service Desk Manager (CA SDM) pdm_maileater_nxd will not start when the mail attachment repository on a CA SDM secondary server.
CA SDM stdlog records a message/error like: "Attachment Repository not selected or has no storage directory".
In the web interface tries to setup mailbox for mail attachment repository on a secondary server, the "Attachment Repository" drop down is empty.
Solution:
The Document Repository for Email Attachments as specified on the mailbox MUST be on the primary server. This is a requirement. When the attachment repository physical located on secondary server, the maileater cannot process the attachment on the secondary server.
Other attachment repositories can be on secondary servers.
Environment
Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:
Component:
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