Websphere agent not connecting to SAAS - Taking localhost:5001

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Article ID: 207637

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

We have upgraded the agent from 10.7 to SAAS. And we are connecting to cloudproxy. Telnet is working from that server and when we see the logs it says unable to connect to Enterprise Manager at localhost:5001, but in the logs itself it has written the IntroscopeAgent.profile value which is not localhost it is cloadproxy url. Other host also having same version and connecting to the SAAS. But this one agent has this one issue.

websphere version: 8.5.3

OS: windows 

SAAS Agent: 20.11

 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

Upgraded Websphere release