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Websphere agent not connecting to APM SAAS : telnet is working
Article ID: 207635
Updated On:
Products
CA Application Performance Management SaaS
Issue/Introduction
We have one agent which is not reporting to APM, and telnet is working to the cloudproxy we are connecting. We have tried with one other proxy which is bluecoat proxy and with that also it is not connecting.
below is the error:
[WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at ,com.wily.isengard.postofficehub.link.net.HttpTunnelingSocketFactory
Websphere Agent - 8.5.3
Agent version: 20.11
Environment
Release : SAAS
Component : APM SAAS ENTERPRISE
Resolution
Customer upgraded Websphere version
Additional Information
Can also clear class cache -- https://www.ibm.com/support/pages/how-clear-websphere-class-caches
Feedback
Yes
No
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