Websphere agent not connecting to APM SAAS : telnet is working

Products

• CA Application Performance Management SaaS

Issue/Introduction

We have one agent which is not reporting to APM, and telnet is working to the cloudproxy we are connecting. We have tried with one other proxy which is bluecoat proxy and with that also it is not connecting.

below is the error:

 [WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at ,com.wily.isengard.postofficehub.link.net.HttpTunnelingSocketFactory 

Websphere Agent - 8.5.3

Agent version: 20.11

 

 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

Customer upgraded Websphere version 

Additional Information

Can also clear class cache -- https://www.ibm.com/support/pages/how-clear-websphere-class-caches