WAC : Unable to connect to Web Service({http://xml.apache.org/axis/}HTTP)

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager

Issue/Introduction

Web Admin Console could not be opened and following error is returned :

Unable to connect to Web Service({http://xml.apache.org/axis/}HTTP)

Following error could also be returned :

HTTP 401.1 You are not authorized to view this page

or

Warning:Unable to connect to Web Service({http://schemas.xmlsoap.org/soap/envelope/}Server.userException)

 

 

The following URL also returns an error :

http://localhost/UDSM_R11_WebService/mod_gsoap.dll

like

The XML page cannot be displayed

Access is denied. Error processing resource 'http://www.w3.org/TR/html4/strict.dtd'.

or

Internal Error - HTTP 500

 

Environment

CA Client Automation - All Versions

Cause

This issue is caused by having the lack of Read Execute Permissions on folders in the CA directory structure. 

 

Resolution

Some checking should be made :

 

1.   Check that Local Users group has NTFS Read/Execute rights on following directories:

         ....\CA\DSM\bin

         ....\CA\DSM\Web Console

         ....\CA\DSM\WebServices

        ....\CA\SC

 

 

2.   In Computer Management, check that user IUSR_<computername> is not disabled or locked
   
   

3.  Check in Local Security Settings - User Rights Assignment that user IUSR_<computername>

     or group Guests appears DOES NOT appear in Deny access to this computer from the network.

     If it appears, remove user IUSR_<computername> or/and group Guests

4.  If group guests must be present in "Deny access to this computer from the network.",

     then remove the user IUSR_<computername> from group Guests in Computer Management