alarms not populating in spectrum from uim

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Article ID: 207607

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Updated On:

Products

CA Spectrum

Issue/Introduction

Alarms from UIM are showing up in the IM console but not showing up in spectrum Oneclick 10.4.1

 

Cause

Tomcat and EMS logs are showing disconnect and reconnection messages such as:

Jan 28 12:24:42:681 [attach_clientsession, ems] (2) communication error, I/O error on nim session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/10.169.9.190,port=48002,localport=53697]): Software caused connection abort: recv failed

and 

EM Connection:  is not available.

 

Environment

Release : 10.4.1

Component : MITS SPECTRUM INTEGRATION

Resolution

After a full reboot on the UIM server, the alarms are now appearing on Oneclick.