Client Automation - installation of SO09605 fails when C: drive is not used

Products

• CA Client Automation
• CA Client Automation - IT Client Manager

Issue/Introduction

Once fix SO09605 is downloaded, the way to apply the fix is to unzip it and then execute "applypatch.bat" on the target server, but if C: drive is not being used, the fix fails.

Environment

Client Automation 14 SP2 and later

Cause

This is caused because the C: drive is hardcoded in the BAT file as shown here:

Resolution

The way to solve this is to modify 'applypatch.bat' manually, changing the drive letter to the one currently used by your Client Automation installation.