Client Automation - installation of SO09605 fails when C: drive is not used

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Article ID: 207601

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Updated On:

Products

CA Client Automation CA Client Automation - IT Client Manager

Issue/Introduction

Once fix SO09605 is downloaded, the way to apply the fix is to unzip it and then execute "applypatch.bat" on the target server, but if C: drive is not being used, the fix fails.

Cause

This is caused because the C: drive is hardcoded in the BAT file as shown here:

Environment

Client Automation 14 SP2 and later

Resolution

The way to solve this is to modify 'applypatch.bat' manually, changing the drive letter to the one currently used by your Client Automation installation.

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