Resume MDM sync after fail-safe threshold reached

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Article ID: 207572

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

SEP Mobile automatically pauses the sync if it detects that a significant number of devices will be removed.

Periodic device sync has been put on hold, because the system detected an exception drop in the number of devices in the environment. If this is an intentional change, you can resume the sync to remove these #### devices from the system; otherwise it is recommended to review the deployment scope both in the Basic Setup section, as well as in MDM

Cause

This is to give mobile administrators the opportunity to verify the deployment scope of the SEP Mobile app before a significant number of devices are removed from the management console

Environment

iOS

Android

Resolution

Sign into the SEP Mobile Management Console

Navigate to Settings

Select your MDM under integrations

Select Basic Setup or Full IntegrationTake this opportunity to review the deployment scope. If you haven't already, check the SEP Mobile deployment scope in your MDM as well.

Expand the MDM Integration Status and click Sync Now...

Click Sync Now in the new bubble that pops up in the MC

NOTE: It will take a few minutes to attempt to sync.

Once the sync has failed again, you will receive a message that says

"Periodic device sync has been put on hold, because the system detected an exception drop in the number of devices in the environment. If this is an intentional change, you can resume the sync to remove these #### devices from the system; otherwise it is recommended to review the deployment scope both in the Basic Setup section, as well as in MDM"

Click on resume the sync. The sync will now resume.

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