While attempting to connect to the DevTest Portal URL, our users are seeing a NET::ERR_CERT_REVOKED error getting thrown by the Chrome browser. Only users which, are using the Chrome browser are seeing the error. Users, which use the Firefox browser are not having this issue. Please help us understand why this error is seen in Chrome, and what to do to correct the issue.
We have reviewed the certificate, and it seems like a valid certificate. It was recently renewed, when we updated our DevTest environment with new systems, The expiry date of the Certificate has not passed and therefore, the certificate has not expired. So why are we seeing this problem?
When a Website has been configured to use SSL/TLS, as part of the security the certificate has to be verified to ensure the certificate is authentic, and not a malicious site pretending to be the site you are attempting to reach. Web browser tend to have their own methodology for how they validate certificates, which could be why only users using Chrome browsers are seeing the error. However, there are two methods that are generally used to validate the certificate:
Other common reasons a certificate may be revoked:
Release : 10.6
Component : CA Service Virtualization
In this instance, looking at the certificate that is causing the error, we found that the 'Subject' hostname belonged to an older system, which was decommissioned as part of the environment upgrade.
The first thing to help understand why we are seeing the revocation error, we need to look at the certificate details and find the URL of the CRL.
To locate the CRL URL: