Description:
After installing and configuring OpenSpace "on premise", we are testing the use of SDM web policy named "OPENSPACE". However, the test connection never
succeeds.
Solution:
The order in which the actions to set up the connection are executed is of critical importance.
Take special care to perform step 4 (set proxy) after step 2 (generate the key) in the steps that are described below.
Use the steps with the sample document that is provided with Service Desk Manager (SDM):
"PKI_loginServiceManaged_JAVA_steps.doc"
That document is stored in a Service Desk installation at folder:
$NX_ROOT\samples\sdk\websrc\java\test_pki
How to add the 'pki-key' needed to use the OS-SDM interface:
-
In SDM, drill down to administration/soap ws policy/policies.
Open the policy 'DEFAULT' and check 'allow impersonation'.
Save and close the policy.
- In a command prompt run 'pdm_pki -p DEFAULT'
- Copy file DEFAULT.p12 to %NX_ROOT%/bopcfg/www/CATALINA BASE/webapps/axis
- In SDM drill down to administration/soap ws policy/policies.
Open the policy 'DEFAULT' and check 'pki is set to yes now.
- Set the proxy contact to ServiceDesk.
Save and close the policy.
- Set the certificate file for ServiceDesk by following these steps:
- Logon to [email protected]<community>.com/<password>
- Navigate to administrator tab > data sources
- Fill in the details <sdm-server>:<sdm-port>
- Load certificate DEFAULT.p12 file
(browse to DEFAULT.p12 location folder: %NX_ROOT%\bopcfg\www\CATALINA_BASE\webapps\axis)
Figure 1.
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Figure 2.
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- Test the connection > enable > save