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WA Agent: Windows job fails with code 1326

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Article ID: 207449

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Updated On:

Products

CA Workload Automation DE Workload Automation Agent CA Workload Automation AE - System Agent (AutoSys) Workload Automation Agent

Issue/Introduction

When a command or script is executed by the WA Agent with a  USERID, the job fails with following messages:

01/01/20XX 00:00:12.345+0000: 2. Logon[4] failed for orgdomain\user123 due to: 1385 - Logon failure: the user has not been granted the requested logon type at this computer.
01/01/20XX 00:00:12.345+0000: Logon user failed for orgdomain\user123 due to: The user name or password is incorrect.
01/01/20XX 00:00:12.345+0000: Job WIN_JOB/MY_APP.1/MAIN failed - The user name or password is incorrect.
01/01/20XX 00:00:12.345+0000: Transmitter: Sending AFM: 20210126 14555593-0000 JavaAgent#[email protected] OS_COMPONENT WIN_JOB/MY_APP.1/MAIN State 
SUBERROR Failed SetEnd Status("The user name or password is incorrect.") Cmpc(1326) JobLogId(XXXXXXXXXXXXXXXXXXXXX) 

The user and password are correct.

Cause

The following error indicates issue with the permission:

"Logon failure: the user has not been granted the requested logon type at this computer."  

The WA agent is unable to login to the system as that user. 

Environment

Release : 11.x/12.x

Component : CA WORKLOAD AUTOMATION AGENT

OS: Windows

Resolution

The user defined in the job will require following permission via User Rights Assignments:

Allow log on locally
Allow log on through Remote Desktop Services

Reboot Windows after the permission has been granted.

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