IDASH URL is not working

Products

• iDash Workload Automation

Issue/Introduction

IDASH URL is not opening after reverting SSL configuration.

IDash info and error logs are also not writing any data.

C:\Program Files\CA\idash\tomcat8\logs\idash-stderr.2021-01-27.log shows

2021-01-27 06:40:25 Commons Daemon procrun stderr initialized
Could not load Logmanager "org.apache.juli.ClassLoaderLogM"
java.lang.ClassNotFoundException: org.apache.juli.ClassLoaderLogM

Jan 27, 2021 6:40:35 AM org.apache.catalina.core.StandardContext loadOnStartup
SEVERE: Servlet [server] in web application [/idash] threw load() exception
javax.servlet.ServletException: TOKEN.idash.home.not.set

 

Environment

Release : 12.1

Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7

Cause

Missing entries In \Program Files\CA\idash\tomcat8\bin\iDashw.exe Java Options.

-Dcatalina.home=C:\Program Files\CA\idash\tomcat8
-Dcatalina.base=C:\Program Files\CA\idash\tomcat8
-Djava.endorsed.dirs=C:\Program Files\CA\idash\tomcat8\endorsed
-Djava.io.tmpdir=C:\Program Files\CA\idash\tomcat8\temp
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
-Djava.util.logging.config.file=C:\Program Files\CA\idash\tomcat8\conf\logging.properties
-XX:+UseConcMarkSweepGC
-Didash.home=C:\PROGRA~1\CA\idash
-Didash.eem.version=12.x

Resolution

Add missing entries In \Program Files\CA\idash\tomcat8\bin\iDashw.exe Java Options.

-Dcatalina.home=C:\Program Files\CA\idash\tomcat8
-Dcatalina.base=C:\Program Files\CA\idash\tomcat8
-Djava.endorsed.dirs=C:\Program Files\CA\idash\tomcat8\endorsed
-Djava.io.tmpdir=C:\Program Files\CA\idash\tomcat8\temp
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
-Djava.util.logging.config.file=C:\Program Files\CA\idash\tomcat8\conf\logging.properties
-XX:+UseConcMarkSweepGC
-Didash.home=C:\PROGRA~1\CA\idash
-Didash.eem.version=12.x