Client Automation - alertcollector.exe process is stopped

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Alertcollector.exe process is stopped.

 

Environment

Client Automation 14.0 - All Service Packs

 

Cause

Sometimes during processing of xml files alertcollector.exe is crashing when doing allocation/deallocation of memory.

caf restarts automatically alertcollector.exe a maximum of 3 times in 1 hour

If there are more than 3 crash of alertcollector.exe within 1 hour, alertcollector is not restarted and remains stopped.

 

Resolution

- Delete all old .xml files under C:\Program Files (x86)\CA\DSM\AlertCollectorInput

If alertcollector.exe is stopped for a long time, a lot of old alerts may be present in this directory and it may not be necessary to collect them.

 

- Execute this command on machine with alertcollector to allow a maximum of 10 restarts within 1 hour :

ccnfcmda -cmd SetParameterValue -ps itrm/common/caf/processes/alertcollector -pn maxrestarts -v 10