How to get a mapping of all Service Desk objects and attributes including object references and attribute display names

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In a Service Desk Manager installation, the bop_sinfo command can be used to get a mapping of all Service Desk objects and attributes including object references and attribute display names

Solution:

To get the mapping of all Service Desk objects:

1. Run:
   
   bop_sinfo -a ALL > ALL.txt
   
   
2. Review the output file, ALL.txt

Note: if you already know that you want to narrow down the results to a specific object, then instead of specifying "All", specify the object type or factory. For example, for the object for requests/incidents/problems, specify "cr" by running: bop_sinfo -a cr > cr.txt

For detailed information on using bop_sinfo, please see Technical Document TEC493008.

Environment

Release:
Component: ARGIS